Latest update 01/01/2026
Terms & Conditions
General
Thank you for visiting our Site. As you continue to interact with or place an order from this Site, there are some things you should know. These Terms & Conditions (“Terms”) apply to goods and services provided through any website, application, or other digital platform (each a “Site”) owned or operated by or for SERA LUNA USA, including each Site on which these Terms are posted, such as the official ecommerce and after sales service Sites associated with SERA LUNA Company Stores.
PLEASE READ THESE TERMS CAREFULLY AS THEY ESTABLISH OUR RESPECTIVE RIGHTS AND OBLIGATIONS. WE HOPE THAT YOU WILL NOT HAVE A PROBLEM WITH THESE TERMS, BUT IF YOU DO, YOU MUST IMMEDIATELY STOP ACCESSING, BROWSING, OR USING THIS SITE AND ANY OTHER SITE WITH LINKS TO THESE TERMS, YOU MUST NOT PURCHASE OR REQUEST ANY PRODUCT OR SERVICE FROM US. BY CONTINUING TO ACCESS, BROWSE, OR USE THIS OR ANY OTHER SITE WITH LINKS TO THESE TERMS, BY PURCHASING ANY PRODUCT OR SERVICE FROM US, OR BY CLICKING, ACTIVATING, CHECKING OR FAILING TO UNCHECK CLICKING AN “I ACCEPT” OR SIMILAR BUTTON, YOU ARE PRESUMED TO HAVE READ AND ARE ACKNOLWEDGING AND REPRESENTING TO US THAT YOU HAVE AGREED TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS STATED, YOU ARE OF LEGAL AGE TO FORM A BINDING CONTRACT WITH US, AND YOU HAVE THE AUTHORITY TO ENTER INTO AND BIND YOURSELF TO THESE TERMS.
THESE TERMS INCLUDE A CLASS ACTION WAIVER AND A WAIVER OF JURY TRIALS AND REQUIRE BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE MOST DISPUTES. THIS MEANS THAT YOU AND WE ARE EACH GIVING UP THE RIGHT TO SUE EACH OTHER IN COURT OR IN CLASS ACTIONS OF ANY KIND. IN ARBITRATION, THERE IS NO JUDGE OR JURY, AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT.
THESE TERMS ALSO LIMIT THE REMEDIES THAT MAY BE AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
Online Purchasing
All products are subject to availability. We reserve the right to supply only part of an order; or to divide an order into multiple shipments to expedite delivery. We also reserve the right to change the terms or duration of any special offers or sales promotion. Discounts and promotions cannot be applied to past orders. We will inform you by email if we are unable to fill your order.
All taxes, if any, due on your online transaction will be charged, as required by applicable laws. Please note that your on-screen transaction total reflects estimated sales tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated amount.
Delivery
To ensure the secure delivery of your order, all products are shipped via USPS and Federal Express. We are therefore unable to ship to P.O. Boxes, AFB or any other addresses not covered by Federal Express delivery.
Title to products you order on this website, and risk of loss or damage to those products, passes to you upon our delivery of the products to the carrier.
Tracking
As soon as your purchase ships, we will email you a shipping confirmation which will allow you to track the status of your shipment online.
For shipping within the United States, the following charges apply:
• Free Shipping with $100.00 ORDERS delivery in 2-5 business days
• Two-day shipping $9.95
• Overnight shipping: $30
Please allow up to 4-5 business days for processing. SERA LUNA cannot be responsible for unanticipated delays.
Returns & refunds
Online purchases will be accepted for a full refund when returned in their original condition within 7 days of delivery. Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction. Refunds will not be issued for ITEMS received as gifts. Engraved styles are not eligible for returns or refunds. Credits cannot be issued until merchandise being returned is received.
Please note that SERA LUNA does not assume any responsibility for return packages that are lost, stolen, or mishandled.
This is a good place to list any disclaimer your store will have regarding returns and refunds. Think about things like returning products in their original, unused condition, date of return vs. the date of purchase, etc.